Privacy Policy

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Website: https://medsurgeindia.com

Medsurge India (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, disclose, and protect your data when you interact with our website and services. This applies whether you are a patient, an inquiry lead, a healthcare facilitator, or a visitor browsing our website.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Definitions

  • Account: A unique profile created for you to access certain services on our website.
  • Cookies: Small data files placed on your device to store your preferences and enhance your browsing experience.
  • Device: Any internet-connected tool used to access our website, such as smartphones, tablets, or desktops.
  • Personal Data: Any information that directly or indirectly identifies an individual.
  • Usage Data: Automatically collected data such as browser details, device type, time spent on pages, etc.
  • You: The individual using or accessing the website or submitting data to Medsurge India.

2. Information We Collect

We collect two types of data:

a) Personal Information

When you interact with our services—such as filling out inquiry forms, requesting a consultation, or subscribing to updates—we may collect:

  • Full name
  • Email address
  • Contact number
  • Country and city of residence
  • Medical history or health-related information (if voluntarily shared)
  • Passport or travel documentation details (for visa assistance, if applicable) 

b) Usage Data

We collect non-identifiable data automatically through cookies and analytics tools, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent, and referring URLs
  • Geolocation (if permitted by your browser)

3. How We Use Your Information

Medsurge India uses your personal data for the following legitimate purposes:

  • To deliver services: Schedule consultations, connect you with hospitals/doctors, assist with medical travel, and provide updates.
  • To manage inquiries: Respond to your requests, answer your questions, or offer tailored solutions.
  • To send updates: Inform you of relevant services, special offers, or healthcare insights (with your consent).
  • To improve user experience: Analyze site performance, fix bugs, and optimize our service offerings.
  • To ensure legal compliance: Meet regulatory and legal obligations in India or abroad.
  • To personalize communication: Provide content or suggestions based on your preferences or previous interactions.

We do not sell, rent, or trade your data for marketing purposes without your explicit consent.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to understand how visitors use our website and to personalize your experience. These may include:

  • Essential Cookies: Necessary for website functionality (e.g., form submissions).
  • Performance Cookies: Help us understand visitor behavior and website performance.
  • Preference Cookies: Store your language or region preferences.
  • Analytics Cookies: From third-party providers like Google Analytics to analyze trends.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect your website experience.

5. Sharing Your Information

We may share your data in the following situations:

  • With healthcare providers: To schedule appointments or gather opinions from medical institutions (only with your consent).
  • With service partners: Travel agencies, visa consultants, translators, or logistics partners involved in your medical journey.
  • With third-party vendors: Analytics, email platforms, or IT service providers assisting our operations.
  • With legal authorities: If required under applicable laws or government requests.
  • During business transitions: In case of a merger, acquisition, or restructuring, your data may be part of the transferred assets.

All third parties are contractually obligated to handle your data with confidentiality and integrity.

6. Data Retention

Medsurge India retains personal data only for as long as necessary:

  • To fulfill the purpose for which it was collected
  • To comply with legal, regulatory, or contractual obligations
  • To resolve disputes or enforce agreements

Once the data is no longer needed, we securely delete or anonymize it.

7. International Transfers

As part of a global healthcare facilitation network, your data may be transferred and processed in countries outside your jurisdiction. These transfers are conducted only when:

  • Necessary for booking international medical services
  • Supported by appropriate data protection safeguards
  • You have given informed consent

We take appropriate measures to ensure your data remains protected under applicable international privacy laws.

8. Your Data Rights

Depending on your region, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates to inaccurate data
  • Request deletion or restriction of your data
  • Withdraw consent for marketing or processing
  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at info@medsurgeindia.com.

9. Data Security

We implement robust technical and organizational measures to protect your data, including:

  • SSL encryption for secure communication
  • Restricted access to sensitive information
  • Regular system audits and compliance checks

However, no system is completely immune to threats. We cannot guarantee absolute security, but we strive to follow industry best practices.

10. Children’s Privacy

Our services are intended for adults and not directed to anyone under the age of 13. We do not knowingly collect personal information from children. If you believe a minor has submitted data, please contact us immediately, and we will delete it.

11. External Links

Our website may contain links to external websites or partners. Medsurge India is not responsible for their content, practices, or privacy policies. We encourage you to review the privacy terms of any third-party site you visit.

12. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will:

  • Update the “Effective Date” at the top of this policy 
  • Notify users via email or a prominent notice on our website, if required

We recommend reviewing this page periodically for the latest information on our privacy practices.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact:

Email: info@medsurgeindia.com
Address:
Medsurge India (Unit of NSM Online Solutions Pvt. Ltd.)
702, 7th Floor, IRIS Tech Park
Sohna Road, Sector 48, Gurugram, Haryana 122018
India

By using our site, you agree to our Terms and Conditions, Privacy Policy and Refund Policy. Medsurgeindia does not provide medical advice, diagnosis, or treatment. The information provided on this site is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her existing physician. We also Accept International Payments.

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