JOB DESCRIPTION

Location: Gurgaon/ Chennai

Language: Proficient in English/ French/ Arabic/ Russian/ Turkish/ Spanish/ Italian Language (Any 1)

Salary: As per experience

Required Qualifications, Experience & Skills:

• 2+ years of experience in clinical case management, patient coordination, or a similar role.
• Excellent written and oral communication skills in order to interact with International patients
• Ability to multitask in a dynamic environment
• Bachelor’s degree in a relevant field.
• A background in healthcare, nursing, or medical tourism would be an advantage.
• Good interpersonal skills
• Good Administration skills
• Proficient in MS Office

Key Responsibilities:

1. Patient Coordination:
   • Serve as the primary point of contact for English-speaking patients.
   • Understand and assess the medical needs of patients and guide them through their medical journey in India.
   • Coordinate with healthcare providers to ensure seamless care for the patients.
2. Case Management:
   • Oversee the entire patient case from the initial inquiry, medical procedures, post-operative care, and follow-up once the patient returns to their home country.
   • Ensure all medical records, reports, and other relevant documents are properly managed and handed over to the patient.
3. Liaison with Healthcare Providers:
   • Collaborate with hospitals, doctors, and other healthcare providers to ensure the best care for the patients.
   • Stay updated with the latest medical procedures, technologies, and offerings of partner hospitals.
4. Communication:
   • Effectively communicate with patients, their families, and healthcare providers, ensuring all queries are addressed.
   • Translate medical terms, procedures, and other relevant information for patients when necessary.
5. Feedback and Continuous Improvement:
   • Collect feedback from patients regarding their medical journey and experience in India.

Work closely with the Medsurge India team to implement feedback and improve patient experience.

Number of Openings – 5

Apply for this Position

JOB DESCRIPTION

We are looking to hire an empathetic candidate to identify and work on the individual patient medical queries by providing them complete medical treatment information and options according to their requirements and preferences to ensure high conversions.

Location: Gurgaon/ Chennai

Language: Proficient in English/ French/ Arabic/ Russian Language (Any 1)

Salary: As per experience

Required Skills:

• Minimum 4+ years of experience in international medical tourism/ healthcare industry
• Excellent written and oral communication skills in order to interact with International patients
• Ability to multitask in a dynamic environment
• Post Graduate/ Graduate in a relevant field.
• A background in healthcare, nursing, or medical tourism would be an advantage.
• Good interpersonal skills
• Good Administration skills
• Proficient in MS Office

Roles & Responsibilities:

1. International Patient Queries:

• Address inquiries and concerns from newly appointed international patients across various medical specialties.
• Simultaneously follow up with ongoing patient queries to provide timely assistance and support.

2. Medical History and Information Gathering:

• Procure complete medical histories, medical reports, and necessary information from patients through various communication channels such as phone calls, emails, or WhatsApp.

3. Medical Requirement Assessment:

• Understand the medical needs and requirements of each patient.
• Suggest appropriate treatment plans and healthcare provider options based on the patient’s medical condition and preferences.

4. Coordination with Hospitals and Doctors:

• Collaborate with hospitals and doctors by providing them with essential medical details and reports of patients.
• Schedule and organize teleconsultations with doctors to facilitate remote medical assessments.

5. Patient Engagement and Conversion:
   • Provide patients with comprehensive treatment plans and detailed information tailored to their specific needs and preferences.
   • Ensure high patient conversion rates by addressing their questions and concerns effectively.
6. Record Keeping:
   • Maintain accurate records of patient details, interactions, and conversations on a regular basis.
7. Logistics and Travel Coordination:
   • Coordinate and communicate all necessary information related to medical visas, travel arrangements, accommodations, and transfers for patients and their families.
   • Ensure a smooth and safe arrival and departure process for international patients.
8. Promotional Activities:
   • Liaise with doctors and hospitals to plan and execute promotional activities as needed to attract more international patients.
9. Patient-Doctor/Hospital Coordination:

• Facilitate effective communication and coordination between patients and healthcare providers to ensure the smooth processing of ongoing treatments.

This role is a combination of patient liaison, medical coordinator, and customer service responsibilities, focused on providing international patients with a seamless and comprehensive healthcare experience. Effective communication, attention to detail, and a deep understanding of medical processes and patient needs are crucial for success in this position.

Number of Openings – 2

Apply for this Position

JOB DESCRIPTION

Location: Gurgaon/ Chennai

Language: Proficient in English/ French/ Arabic/ Russian Language (Any 1)

Salary: As per experience

Required Qualifications, Experience & Skills:

• 1+ years of experience in clinical case management, patient coordination, or a similar role.
• Excellent written and oral communication skills in order to interact with International patients
• Ability to multitask in a dynamic environment
• Bachelor’s degree in a relevant field.
• A background in healthcare, nursing, or medical tourism would be an advantage.
• Good interpersonal skills
• Good Administration skills
• Proficient in MS Office 

Key Responsibilities:

1. Patient Coordination:
   • Serve as the primary point of contact for  English-speaking patients.
   • Understand and assess the medical needs of patients and guide them through their medical journey in India.
   • Coordinate with healthcare providers to ensure seamless care for the patients.
2. Case Management:
   • Oversee the entire patient case from the initial inquiry, medical procedures, post-operative care, and follow-up once the patient returns to their home country.
   • Ensure all medical records, reports, and other relevant documents are properly managed and handed over to the patient.
3. Liaison with Healthcare Providers:
   • Collaborate with hospitals, doctors, and other healthcare providers to ensure the best care for the patients.
   • Stay updated with the latest medical procedures, technologies, and offerings of partner hospitals.
4. Communication:
   • Effectively communicate with patients, their families, and healthcare providers, ensuring all queries are addressed.
   • Translate medical terms, procedures, and other relevant information for patients when necessary.
5. Feedback and Continuous Improvement:
   • Collect feedback from patients regarding their medical journey and experience in India.
   • Work closely with the Medsurge India team to implement feedback and improve patient experience.

Number of Openings – 10

Apply for this Position